Returns & Exchanges
When an order is cancelled before we ship it, we will retain a credit card processing fee of 3.5%.
Shipping errors MUST be reported within 10 days of the invoice date. If you receive an item which is broken or defective you may return the item for a full refund within 15 days of original purchase date. In order to receive this full refund we require that the returned merchandise be in complete, unused and in the original condition and packaging.
All returns that are not due to defective products or thehuntworks.com mistakes will be charged a 10 percent restocking fee plus the buyer is responsible for return shipping. Treestands are charged a 20% restocking fee, for insurance reasons these items cannot be resold as new with warranty.
Of course if an item is delivered defective or The Hunt Works team made an error in an order, The Hunt Works will cover all shipping costs and there is no restocking fee.
There will be no restocking fee if you exchange this product for something of equal or greater value. Please contact our team if you wish to make an exchange and we would be happy to assist you.
In order to get an Return Authorization, send an email to support@thehuntworks.com.
You must list:
1) The Order Number that the item was on. You can look this up in the email you received from us, or call our team for help.
2) The item numbers and names of the products you are returning.
3) Why you are returning the item.
4) Please note, if the item is not re-sellable as new we will not accept the item back and you will be responsible for all shipping costs to return the product.
Once you have received a return authorization number you may return the unused items in the original box within 15 days for a refund to the credit card account charged. All returns must be insured and postage prepaid. Please, clearly print/type your name, address and return authorization number on the outside of the package. ANY returns without a thehuntworks.com issued return authorization number on the package will not be accepted. Shipping and Handling is only refundable on manufacturer defects or a thehuntworks.com packing error.
Non-returnable Products: Because of insurance reasons, cannot accept returns on underclothes, worn or washed clothing, treestands, safety harnesses, opened bows or crossbows, fletched arrows that have been shot, discontinued items and various other items (list subject to change). These products are covered under manufacturer warranties and customers should contact the manufacturer with repair and warranty questions. Other non-returnable products include, but are not limited to product(s) that has been used or damaged by the customer, and any item that has been mounted or shows sign of usage.
Manufacturer’s Warranties: Most of the products that we offer are covered under a manufacturer direct warranty. For a product that requires warranty attention, we kindly request that you contact the manufacturer for further instructions. Manufacturers typically do not allow the dealers to handle warranty claims and will require information from the customer. Our Customer Care team is happy to assist you by providing the appropriate contact information for the desired manufacturer, if needed.
